This guide will walk you through how to apply for a Right of Way (ROW) permit on the Build Henrico customer portal. To begin a permit, go to the Build Henrico login page to log in, or to register if you do not have an account.
If you are a contractor, create a Contractor organization. If there are other people in your organization, they can also associate themselves with the organization to submit/resubmit a project for a coworker while the coworker is out of the office. This page has instructions on how to create and associate with a Contractor.
*Note: If your contractor license type is not on the list or is from another state, add yourself as a contractor with the license type MSC – Miscellaneous Contracting.
Applying for a Work in ROW Permit
When you first log into Build Henrico, you will be taken to your Home page. To apply for a Work in ROW Permit, click the Land Development Applications link.
Next, choose the type of Application. Click on the link for the Work in Right of Way under Construction Activities.
When you are on the application, you will go through a series of application windows. Fill out all required information as well as any additional information related to the job. Use drop-down options to make selections, and type a brief description of the work in the Work Description area. (*) Asterisks indicate required fields.
If this job has a Continuation Bond, please specify that it is part of a project. Search the project by continuation bond type and add “[Continuation Bond Type] Continuation Bond”. When you have filled out all required fields, click “Next”.
Type in the nearest address to the project area click Search to add the relevant property.
Fill in both project location fields within ROW PERMIT DETAILS. If you are the landowner or tenant, specify your contact information in the OWNER/TENANT area.
Specify the Project Description. All other fields on this page can be left blank.
At the top of the documentation page is a list of all document types, with a description and sorted by required by the system or optional per the system. Additional documents may be required for a specific job. The ROW Permit Application has a link to the fillable application form as a hyperlink in the Sample form column.
Upload all documents associated with this submittal by clicking +Upload Files and selecting all desired documents. You can add as many files as desired, although all files of types other than non-macro enabled Word documents, Excel documents, or PDFs must be uploaded within a Zip file.
For each document, select it, then specify the type and add any comments.
Add any related Contractor organizations that have already been set up within the system here. First click the +Add Contractors button. If you are a subcontractor for a larger organization, add that larger organization as associated Contractor.
In the pop-up, specify the Business Name and click Search. Check the relevant Contractor organization and click Select.
Use the +Contact button to add any contacts (users not set up as a contracting organization) that may be associated with this job.
On the pop-up, fill in all relevant fields.
Click Subscribe to Notifications when adding a new contact if the user would like to be notified of the job’s progress.
To subscribe yourself to notifications, click the person icon next to your name and follow the steps.
Select notification type, then click Save & Close to finish adding the contact.
*Note: It is highly recommended that you subscribe to notifications to assist with the permitting process and be notified at all stages of the process.
On the final page, if you are not applying as a contractor, you must check the homeowner declaration to submit the declaration. No boxes need to be checked if you are applying as a contractor.
To finish your submittal, click Submit Application to send the application to the Henrico County Department of Public Works for intake and routing for review. *Note: The permit will not be routed for review until the bond has been submitted and approved.
Submitting Revisions
To find information about how to view comments and resubmit, please see the Applicant Revisions video on https://henrico.us/build/help/.
