Citizen Complaint Form (Fire)
Via Mail
In PersonThe Henrico County Division of Fire is proud to provide internationally accredited Fire and EMS services to the citizens of Henrico County and its visitors. The Division of Fire strives to treat all people with respect, empathy, and politeness. In order for the Division of Fire to continue providing the highest quality service, the performance of the its personnel and the services they provide must be closely monitored. The Division of Fire is sincerely interested in taking corrective action in those instances where an employee fails to meet our high standards. Thank you for taking the time to provide us with important feedback.
How to Receive this Service
When a complaint is filed, the Office of Professional Standards or its designee will investigate the complaint.
- Complaints may be submitted in person or by phone, in writing through the U.S. Mail, or in writing through email. If you make a complaint by phone, you may also send a written statement.
- To submit a complaint by email please use the Complaint Form located at the bottom of this page.
- Once the investigation is completed, the complaint with its findings, are submitted to the Fire Chief or his designee for final disposition.
- Upon completion of the investigation and after final disposition by the Fire Chief, the complainant will receive information in writing concerning the outcome of the complaint.
If you still have questions, call our Office of Professional Standards: 804-501-4906 or email them at [email protected]
