Public Utilities

The Department of Public Utilities provides water, wastewater systems, and solid waste services to over 100,000 customers. Some of our facilities and activities:

Public Utilities (DPU) provides drinking water to and collects wastewater from residential, commercial, and industrial customers
Refuse collection service
Recycling, curbside and drop-off

If you have a water or sewer emergency between the hours of 8 am - 4:30 pm, please call us at (804) 501-4275 or fill out the online form for water main or water meter leaks.

If you have a water or sewer emergency after 4:30 pm, please call us at (804) 501-5025. Please do not fill out the online form as this may not be received until the next business day.

Photo of fall leaves on a yard with text "Fall 2024"

For information on leaf pickup, please visit the leaves webpage!

Word on the Street

This newsletter will give monthly project updates, as well as traffic impacts and surveys for potential upcoming projects so your voice can be heard. Each version is customized to your District! Sign up today!

Archives

Build Henrico

Henrico County has moved all Land Development Applications online to Build Henrico for all new applications filed after November 13, 2023

Additional information can be found at https://henrico.gov/build/help/.

Water/Sewer Service Responsibility

This graphic illustrates the water/sewer service responsibility for single-family, detached homes. Public Utilities’ responsibility begins at the property line and extends to water/sewers mains in the street. Please note: Site Inspection Ports/Cleanouts (SIPs) are installed at the property line or edge of easement on some, but not all, single-family homes.