Our Vision
To be the leading 911 emergency communication center, providing swift and effective assistance to individuals in their time of need.
Our Mission
To provide the highest level of emergency communication services to our community.
Our Values
- Harmony - We prioritize fostering a harmonious environment where all team members can thrive together.
- Excellence - We are dedicated to providing excellent service and support to our community during times of crisis.
- Accountability - We believe in taking ownership of our actions and responsibilities, both individually and as a team.
- Resilience - We believe that being resilient allows us to navigate through challenges and setbacks with grace and determination.
- Trustworthy - Our workplace is built on the foundation of trustworthiness. We believe in fostering an environment where our team members can rely on each other’s integrity, competence, and reliability.
We need your help!
Every year the Commission on Accreditation for Law Enforcement Agencies, Inc., (CALEA) requires accredited public safety agencies to show proof of compliance of CALEA standards. The Henrico County Department of Emergency Communications has been accredited in Law Enforcement by CALEA since 1987 and has had a TRI-ARC designation since 2017.
As part of the Department's mission to become re-accredited in the coming years, an Accreditation Public Comment Portal was developed by CALEA to allow citizens to share comments regarding an agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services and overall candidacy for accredited status. These comments may be shared in the form of commendations or concerns.
If you have a spare moment, Henrico 911 encourages all community members to take the opportunity to share comments as part of the Department’s re-accreditation process.
911 Dispatchers
Our hiring process currently closed. Learn more about our application process and details about this position.
Virtual Information Sessions
The Henrico County Department of Emergency Communications holds Virtual Information Sessions several times per year to allow potential applicants to learn more about what it takes to be a first, first responder. There are currently no sessions scheduled.
Learn more about our future application process and details about this position.
TRI-ARC Accreditation
Th
e Henrico Department of Emergency Communications is a proud TRI-ARC Accredited public safety partner and the heart of public safety operations. Henrico 911 Dispatchers process nearly 500,000 calls each year and dispatch Police, Fire, and Emergency Medical Services to calls for service. They are the true first responder and the first voice people hear on potentially the worst day of their life. Every day, every call, and every person they encounter is never the same.
Physical Address
7701 E. Parham Rd.
Henrico, VA 23228
Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775
Emergency
911
Police Non-Emergency
804-501-5000
Recruitment & Hiring Information
804-501-4801
