Henrico County Dept. of Emergency Communications Vision
To be the leading 911 emergency communication center, providing swift and effective assistance to individuals in their time of need.
Henrico County Dept. of Emergency Communications Mission
To provide the highest level of emergency communication services to our community.
Henrico County Dept. of Emergency Communications Values
- Harmony - We prioritize fostering a harmonious environment where all team members can thrive together.
- Excellence - We are dedicated to providing excellent service and support to our community during times of crisis.
- Accountability - We believe in taking ownership of our actions and responsibilities, both individually and as a team.
- Resilience - We believe that being resilient allows us to navigate through challenges and setbacks with grace and determination.
- Trustworthy - Our workplace is built on the foundation of trustworthiness. We believe in fostering an environment where our team members can rely on each other’s integrity, competence, and reliability.
CALEA Accreditation Public Comment Portal
Every year the Commission on Accreditation for Law Enforcement Agencies, Inc., (CALEA) requires accredited public safety agencies to show proof of compliance of CALEA standards. The Henrico County Department of Emergency Communications has been accredited by CALEA since 2017 and has had a TRI-ARC designation since 2017.
As part of the Department's mission to become re-accredited in the coming years, an Accreditation Public Comment Portal was developed by CALEA to allow citizens to share comments regarding an agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services and overall candidacy for accredited status. These comments may be shared in the form of commendations or concerns.
If you have a spare moment, Henrico 911 encourages all community members to take the opportunity to share comments as part of the Department’s re-accreditation process.
Henrico 911
Henrico 911 Dispatchers process nearly 500,000 calls each year and dispatch Police, Fire, and Emergency Medical Services to calls for service. They are the true first responder and the first voice people hear on potentially the worst day of their life. Every day, every call, and every person they encounter is never the same.
Tri-Arc Accredited by CALEA
The Henrico Department of Emergency Communications (DEC) is a proud TRI-ARC Accredited public safety partner and the heart of public safety operations. On March 22, 2025 the Henrico DEC as awarded TRI-ARC reaccreditation by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The DEC has been accredited by this commission since 2017, and TRI-ARC accredited since 2017.
Physical Address
7701 E. Parham Rd.
Henrico, VA 23228
Mailing Address
P. O. Box 90775
Henrico, VA 23273-0775
Emergency
911
Police Non-Emergency
804-501-5000
Recruitment & Hiring Information
804-501-4801
Social Media Policy
Additional Contact Information
Email is not monitored 24 hours a day.
Please call 911 if you have an emergency.
