Henrico County Emergency Alerts
Online
The Henrico County Community Emergency Notification system is one of many tools that Henrico County Public Safety officials can use to notify you of critical information like evacuation notices to missing child alerts. This system, powered by Everbridge, provides Henrico County public safety officials the ability to quickly deliver messages to targeted areas of the County or to the entire county.
The system is ONLY used for life-safety emergency situations, and is not used to send out weather information or other community notification information. For example, the system may be used to evacuate a neighborhood or tell people to shelter in place for a hazardous materials incident or to alert citizens that police and fire personnel are searching for a missing child or missing senior that has medical problems that need immediate attention in your neighborhood. The intention of the system is to share information on how to keep you and your family safe, as well as a way to give you information on how to help your public safety first responders.
Frequently Asked Questions
- How does the system work?
- During an emergency, public safety officials can send messages quickly and directly to landline phones, cell phones, and other mobile devices or by email. Each phone or device is assigned to or registered to a street address in Henrico. Officials can send messages to the entire county or a selected geography as warranted by the situation.
- Is there a cost to sign up?
- No. Standard messaging fees from your wireless provider may apply. If you prefer to use an app, a free Everbridge Mobile App is available in the App Store or Google Play. If you download the app, search Henrico County, VA, and add us as the organization you would like to receive alerts from.
- Do I have to sign up?
- No registration is necessary to receive messages on your landline phone; each is already associated with a street address through Henrico’s 911 system. However, you must register at alert.henrico.gov if you would like to receive messages on your cell phone, other mobile device, or by email.
- How do I know that the message is from Henrico County?
- Phone calls will be displayed as (804) 501-4102*.
- Text messages will be displayed as 88911.
- Emails will be displayed as [email protected]*.
- *Phone number and email account are not monitored.
- What kind of messages will I receive?
- Henrico County Alert will deliver messages related to actual emergencies, such as evacuations, missing persons, spills of hazardous materials, and boil-water situations.
- Is this service for Henrico residents only?
- No, anyone interested in receiving emergency information from Henrico can register. This includes nonresidents who may work in Henrico or others who are simply visiting and would like to receive the messages.
- Is this the only way Henrico will provide emergency information?
- No, Henrico will continue to provide critical information through many other means, including Henrico County TV, the county’s website – henrico.gov, county social media platforms, and local news outlets.
