File Complaint Against A Henrico Emergency Communications Dispatcher/Employee

Availability:
available online   Online
available over the phone   Over The Phone
available via mail   Via Mail
available in person   In Person

The Henrico County Department of Emergency Communications is proud to provide internationally accredited public safety services to Henrico residents, businesses, and visitors. The D.E.C. strives to follow these core values to provide the most premium level of service; Harmony, Excellence, Accountability, Resilience, and Trustworthy. The Department of Emergency Communications will review and take any necessary actions instances where an employee fails to meet our high standards.  

 If you have questions or concerns about filing a complaint, please contact the administrative assistant at (804) 501-7133.

 

Documents

Henrico Department of Emergency Communications Citizen Complaint Form

How to Receive this Service

Complaints may be submitted online, by phone, email, and mail.

When a complaint is filed,  it will be reviewed and investigated by the Department’s Professional Standards Senior Supervisor. 

PHONE 

Call Henrico Department of Emergency Communications Administrative Assistant at (804) 501-7133 during regular office hours (M-F, 8-4:30).  If you make a compliment by phone, you may also send a written statement.

EMAIL

Email [email protected] with as much information available, including: 

  • Your Name
  • Your Contact Information
  • Name/Description of the dispatcher who helped you
  • Incident Details and Description

MAIL

You may mail a written statement to: 

Henrico Department of Emergency Communications
7701 E. Parham Rd.
Henrico, VA 23228

ONLINE

Is Filing a Complaint Safe?
We aim to make our complaint process safe for all parties. You will be treated fair and impartially. You will not be asked about your immigration status. You will not need to speak with the employee you are filing a complaint against.

Can I File a Complaint Anonymously?
You may file a complaint anonymously, however, it is helpful if you provide at least a phone number or email address so an investigator can follow up should they need additional information critical to the investigation. Also, if no contact information is provided, a member from the administrative team may be unable to provide you information regarding the outcome of the investigation.

What happens after I file a complaint?
The Department of Emergency Communications investigates all formal complaints against department personnel. An investigator from the professional standards team may reach out to discuss the incident in further detail and obtain information crucial to the case. After completing its investigation, the professional standards team will submit its findings to the Chief of Emergency Communications or their designee for final disposition, after which, you will be provided documentation regarding the outcome of your complaint.