How do I set up water, sewer, and refuse collection services at my address?
Contact the DPU Customer Service Call Center at 804-501-4275.
Hours of operation-8:00am to 4:30pm Monday through Friday (except for County Holidays-New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day).
You can also go to our website and fill out an online application for service. The link is listed below.
https://henrico.gov/services/water-sewer-refuse-collection-services
Owners should have their real estate agent or closing attorney’s name and contact phone number.
Tenant’s should have their landlord’s name, mailing address, and contact phone number.
What fees are associated with setting up an account?
The first bill for a new water or sewer account includes a customer setup charge of $14.00.
Is there a deposit?
Owners are not charged a deposit. Tenants are charged a $100.00 deposit. For information on the waiver of deposit please see County Code section 23-328.
How often will I receive a bill for water and sewer service?
Water and sewer customers are billed every two months.
