government building icon Official government websites use .gov

A .gov website is only available to official government organizations in the United States.

email icon Email addresses now end with

The address will continue to function and all requests to ‘.us’ for both web and email will be redirected to the new ‘.gov’ address.

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A lock or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Code Enforcement and Complaints

Services moving online to the Build Henrico customer portal during this launch are:


  • Report Community Complaint/Concerns
    • Examples include:
      • Pothole
      • Tall grass and weeds
      • Trash and debris
      • Inoperable vehicles
  • Code Administration (Zoning)
  • Yearly Inspections
  • Building Code Violations


Henrico’s improved code enforcement system will allow our departments to more efficiently notify complainants of enforcement actions and provide more transparent case updates, including feedback, notice of violations, outside agency referrals and court actions.

*If you have complaints related to the Department of Public Utilities, please find their contact information on their DPU’s page. You will not be able to enter these complaints online at the Build Henrico customer portal.

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