Residents can pick up bottled water at Best Plaza, Harvie Elementary
Henrico County customers should be seeing consistent water pressure, although it may remain slightly lower than normal, as water flows from Richmond have strengthened and the city prepares to fix a broken water main that occurred Thursday on Canal Street in downtown.
Residents are encouraged to call the Henrico Department of Public Utilities at 804-501-5025 (weekends/after hours) if they notice any unusual water conditions.
“Henrico County is grateful to Richmond Mayor Danny Avula and the city’s Public Utilities team for continuing to partner with us to provide water to our residents and businesses while also working to make the water main repairs as soon as possible,” Public Utilities Director Bentley Chan said. “Henrico’s water remains safe for consumption, but we encourage customers to continue to limit their use. This will allow us to carefully manage flows, replenish our reserve tanks and restore our system to full strength faster.”
To help residents limit their water use, Henrico has established drive-thru water distribution sites at two locations. Residents can pick up bottled water – one case per car – at Best Plaza, 1400 Best Plaza Drive; and Harvie Elementary School, 3401 Harvie Road. Both sites will be open from 6 a.m. to 8 p.m. daily until further notice.
Public Utilities continues to take advantage of low system use in the overnight hours to route water from the Water Treatment Facility in western Henrico to replenish reserve tanks in eastern Henrico. Those tanks serve as a backup supply for customers in the central and eastern areas who receive their water directly from Richmond’s system. Henrico used much of those reserves early this week when operational issues at the city’s water treatment plant caused the county to temporarily disconnect from the city’s system. Public Utilities is working to refill its tanks to be able to serve customers during the time that repairs to the city’s water main are underway. At that time, Henrico plans to temporarily disconnect from the city’s system to allow the repairs to be completed expeditiously.
